Do I need to have an account to make an order?

You may place your order through the guest account. However, having an account with us would make placing future orders more convenient as you wouldn't need to key in your details again.

How do I place an order?

You can click on the item and add it to your cart. Once you are ready, proceed to your cart page to checkout.

Alternatively, if you are facing any issues placing your order through our website, you can WhatsApp text us at +65 87997829 your order details, we will help to schedule in for you.

Can I walk-in to place an order?

Yes, we welcome you to our store anytime between 8:00am and 2:00pm, Mondays to Fridays (excluding public holidays), to place an order for delivery or purchase flowers on the spot.

For in-store purchases, we accept payments via Cash, Nets, PayLah or PayNow (UEN 201529144N).

Can I make changes to my order after I have already placed it?

Yes, you can let us know the changes at least 2 business days prior to the delivery date by writing to us at [email protected] or WhatsApp text us at +65 87997829.

How do I make payment?

For online orders, we accept VISA and Mastercard for all our products upon checkout. For non-online orders, eg. WhatsApp text, payment can be made via PayNow to UEN 201529144N.

For walk-in orders, we accept Cash, Nets, PayNow and PayLah payments in store.

How do I know if my order has been confirmed?

An order confirmation email will be sent to the email address that you have provided. As this email is automatically generated, do note that it may be marked as spam.

If I've made an order but I'm unable to get through to the payment page, is my order confirmed?

Your order is only confirmed upon successful payment, and you would be able to see your order confirmation number.

If I wish to be an anonymous sender, is it necessary for me to fill in Sender details?

Yes. In the event we are unable to contact the recipient upon delivery or we encounter any delivery issues, we will contact the sender.

Can a message be attached to the bouquet?

Yes, you can include a message for the recipient upon checkout. Do ensure that you sign-off with your name on the message if you'd like your recipient to know who the bouquet is from.

Where does The Enchanted Tree deliver?

We deliver to most (not all) Singapore addresses, with the exception of the following areas.

  • Airport Cargo Road
  • Airline Road
  • Alps Avenue
  • Brani Terminal Avenue
  • Gul
  • Jurong Island
  • Khusu Island
  • Pioneer
  • Pulau Busing
  • Pulau Damar Laut
  • Pulau Sakeng
  • Pulau Sebarok
  • Pulau Tekong
  • Pulau Ubin
  • Rifle Range (Firing Compound)
  • Seletar Aerospace
  • St John's Island
  • Tuas
  • Turf Club Avenue
  • Universal Studio Singapore
  • West Camp Road

How much is the delivery fee?

Prices quoted are inclusive of standard delivery time between 10am and 6pm at no additional fee.

For reroute (to a different address) or redelivery (at a different time) requests, there will be an additional fee of $15.

For specific delivery time requests, there will be an express fee of $25.

What time will my flowers be delivered?

We are committed to delivering your orders before 6.00pm for office and residential addresses. In case we encounter of any problems during delivery, you will be notified by phone or email.

We are unable to guarantee specific delivery times as our drivers plan the most efficient route each day to ensure the freshness of the flowers. This helps keep the price of our flowers affordable and also contribute to reducing our carbon footprint.

At times, the delivery may be delayed due to the unfavourable weather and traffic conditions or other unforseen circusmstances. In such instances, we will inform you as soon as we are aware of the potential dela. We kindly ask for your understanding and patience for the safety of our drivers.

Can I request for delivery at specific timing?

Yes, you can let us know your preferred timing prior to placing your order so we can advise if we are able to make any special arrangements for your request. If your request requires an express delivery service, there will be an additional fee of $25.

What if nobody is home to receive the flowers?

We will place the flowers at the door or find a shady spot for it and inform the recipient or sender. If we are unable to access the residential unit and the recipient is not contactable, we will try to contact the sender to discuss on alternatives. If we are not able to reach the sender, the flowers will be returned to the store. We will attempt to notify the sender by phone or email for self-collection or redeliver the next working day at an additional fee of $15.

Can I request to reroute or redeliver the flowers if the recipient is not at the delivery location given in the order?

If the reroute (to a different address) or redelivery (at a different time) is within the area and time slot our drivers were assigned, we will try out best to fit it into the schedule on the same day. If we are unable to reroute or redeliver on the same day, the flowers will be returned to the store for self-collection or redelivery the next working day. For any reroute or redelivery requests, an additional fee of $15 is applicable.

Can I have my flowers delivered today?

Same day delivery applies for orders confirmed before 12pm each day.

How will I know if my order has been delivered?

An email will be sent to you once your order has been delivered. However, there may be delays in sending the delivery confirmation email as our drivers are constantly on the move, they may not be able to update the delivery status on time.

If I require flowers urgently, what do I do?

Kindly give us a call at +65 6588 2088 or WhatsApp text us at +65 87997829 and we would do our best to make it possible for you. At times, an express delivery fee may be incurred.

Can I collect my flowers from your store?

Yes, you can self-collect your flowers directly from our store anytime between 9:00am and 2:00pm, Mondays - Fridays (excluding public holidays). Kindly select the self-collection option upon checkout when placing your order online.

To ensure your flowers are ready for collection, please let us know at least an hour prior to coming to our store.

What if I'm unhappy with my flowers?

We endeavour to make you a satisfied customer. If you are unhappy with your order, please notify us immediately. We will either replace your order for free or provide a refund equivalent to 90% of the purchase price (there is a processing fee of 10% for refunds).

As fresh flowers are perishable, please communicate any dissatisfaction with us within 24 hours from time of delivery. We kindly ask for clear photos of the arrangement received to help us make a fair assessment. Please note any replacements and refunds are at the sole discretion of The Enchanted Tree.

Can I cancel my order?

Yes, you can make a cancellation request by writing to us at [email protected] or WhatsApp text us at +65 87997829. Any cancellation request must be made at least 2 business days prior to the delivery date.  There will be a 10% processing fee on the purchase price for refunds.

When can I receive my refunds?

For online orders, refunds will be made to your credit card via our payment gateway provider. It will usually take no longer than a week from the date of approval for the refund to be processed successfully.

For non-online orders, refunds will be made via PayNow transfer to your bank account within a week from the date of approval.

Where do your flowers come from?

We partner with reputable local wholesalers who import flowers from various countries, namely Holland, Kenya, Equador, South Africa, China, Taiwan, Malaysia, Australia and New Zealand.

Can I request for the exact same arrangement as the reference image?

Unfortunately, we are not able to recreate an exact arrangement as every stem is unique, so is every creation. Our arrangements are highly dependent on the availability of fresh flowers each day.

Do let us know if a design has caught your eye, we will try our best to replicate the theme in terms of colours and style, but we cannot guarantee it will be the same.

Can I choose a past design?

We refresh our designs each day based flower availability and changing seasons. Therefore, we may not be able to arrange a past design, especially if the season has ended. Do check in with us via WhatsApp text at +65 87997829 and we will advise on the availability.

How long will the flowers last?

For fresh flowers, typically they will last 3 - 5 days, some are longer, depending on the type of flowers. As we use quite a wide variety of flowers in an arrangement, each type will have a different lifespan.

For preserved and dried flowers, they will last up to 1 - 2 years, depending on the type of flowers and preservation process. Like fresh flowers, each type will have a different lifespan.

We recommmend following the flower care instructions attached to each arrangement.