FAQ
Here are a few little things you might like to know. If you have any questions that aren't covered here, just send us a note at: hello@theenchantedtree.com.sg
ORDERS
Do I need to have an account to make an order?
You may place your order through the guest account. However, having an account with us would make placing future orders more convenient as you wouldn't need to key in your details again.
You would also be the first to receive any sales and promotions through our email notifications!
How do I place an order?
You can click on the item and add it to your cart. Once you are ready, proceed to your cart page to check out.
Can I make changes to my order after I have already placed it?
Once your order has been placed, it cannot be cancelled or changed.
How do I know if my order has been confirmed?
An order confirmation email will be sent to to the email address that you have provided. As this email is automatically generated, do note that it may be marked as spam.
If I've made an order but I'm unable to get through to the payment page, is my order confirmed?
Your order is only confirmed upon successful payment, and you would be able to see your order confirmation number.
If I wish for to be an anonymous sender, is it necessary for me to fill in Sender details?
Yes, it is. In the event that we are unable to contact the recipient upon delivery, the sender will be contacted.
Can a message be attached to the bouquet?
Yes, you can attach a message to the recipient upon checkout. Do ensure that you sign off with your name if you'd like your recipient to know who the bouquet is from.
DELIVERY
Where does The Enchanted Tree deliver?
We deliver to most addresses in Singapore, with the exception of restricted areas listed here.
What time will my flowers be delivered, and can I request for a specific delivery time?
We are commited to delivering your orders before 6.00pm for office and residential addresses. In case of any problems, you will be notified by phone or email.
We are unable to guarantee specific delivery times as our drivers plan the most efficient route each day to ensure the freshness of the flowers. This helps keep the price of our flowers affordable.
What if nobody is home to receive the flowers?
We will place the flowers at the door or find a shady spot for it and inform the recipient or sender. If we are unable to access the residential unit and the recipient is not contactable, we will try to contact the sender to discuss on alternatives. If we are not able to reach the sender, the flowers will be returned to the store. We will attempt to notify the sender by phone or email for self-collection or redeliver the next working day at an additional fee.
Can I request to reroute or redeliver the flowers if the recipient is not at the delivery location given in the order?
If the reroute or redelivery location is within the area our drivers were assigned, we will try out best to fit it into the schedule at an additional fee. If the location is out of the assigned area, we may not be able to reroute or redeliver the flowers on the same day. In such instances, the flowers will be returned to the store for self-collection or redelivery the next working day at an additonal fee.
Can I get my flowers today?
Same day delivery applies to orders confirmed before 12:00pm each day.
How will I know my order status?
An email will be sent to you once your order has been delivered. However, there may be delays in sending the delivery confirmation email as our drivers are constantly on the move, they may not be able to update the delivery status on time.
If I require flowers urgently, what do I do?
Kindly drop us an email at hello@theenchantedtree.com.sg or give us a call at +65 6588 2088 and we would do our best to make it possible for you.
PAYMENT
How do I make payment?
We accept VISA and Mastercard for all our products. For Custom Orders, we can either provide a custom credit card payment link or bank transfer.
RETURNS / REFUNDS
What if I'm unhappy with my flowers?
We endeavour to make you a satisfied customer! If you are unhappy with your order, please notify us immediately. As fresh flowers are perishable, please communicate any dissafaction within 24 hours from time of delivery. For more on our returns policy, please see here.